Solution challengeDelivered

Multi-team Sales and Service Hub implementations

Several teams, different processes, one portal.

Project-level detail for this record is still being verified internally. Treat the summary below as capability and approach, not as a specific delivered claim.

Forbidden's experience: Forbidden builds a shared spine with deliberate variation, rather than separate builds that drift apart.
Architecture considerations: Pipeline design per team against shared reporting requirements
Permissions, teams and record visibility
Shared properties versus team-specific properties
Routing and handover points between sales and service
Adoption enforcement across teams with different maturity
Common failure points: A pipeline per team with no shared definition of a stage
Property sprawl as each team adds its own fields
Handovers left to goodwill
Reporting that cannot aggregate across teams
Worth resolving in discovery: Where do the team processes genuinely differ?
What has to be reportable across all teams?
Where does a record move between sales and service?
Which team sets the standard the others follow?